 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
"YOU
are the reason our guests attend, and we are confident that they
were professionally enriched by hearing your presentation." |
Current Popular Topics
How increased competition is requiring change and innovation to succeed Change is inevitable, but it can also be painful. People can feel threatened, disoriented, and confused. They can also feel a profound sense of loss for what once was. However, if organizations will approach change methodically and logically and clearly communicate their rationale for change and intentions to employees and other stakeholders, change can be very positive. It can provide for new and exciting opportunities, a new beginning. What is the difference between a business that thrives and one that merely survives? One answer lies in how well employees and their customers understand, accept and embrace change. Participants will hear how change is a necessary
part of business growth and success. They will see the connection
between "the
way things were," "the way things are," and, more importantly,
to the "way things need to be" to compete in a global marketplace. How the expectations and demands of customers have changed in the global economy Like it or not, your customers have changed. They no longer reside in Mayberry or Mr. Rogers' Neighborhood. Today's consumer lives in the fast lane of the information super highway with more information and choices than ever before. Your competitors are across the country and around the globe. Dissatisfied customers can jump to your competition with the click of a mouse and complain to thousands of other potential customers without your even knowing they were unhappy! You may find that customers are impatient, demanding, time pressured, and easily annoyed and angered. If employees are not trained to relate to irate customers, they will eventually quit or give up. Either way, you lose business. The best thing you can do for your business and your customers is to adequately train employees in customer service. Participants learn the major reasons modern consumers have become
more difficult to deal with, how to prevent customer conflict, and
how to keep their cool when customers lose theirs. How poor communications leads to misunderstanding and mistrust Most employee opinion surveys conducted in corporate America reveal the number one complaint within organizations is "poor communication." The results of this failure include high employee turnover, lack of teamwork, and the loss of customers, all of which affect the bottom line. Modern organizations can no longer rely on informal communications that once worked. Today, accelerating change, time and workload pressures, and demanding customers often leave employees feeling they are being left in the dark. To survive in today’s competitive marketplace, organizations must train and develop employees at all levels in "basic and advanced" communications skills. Participants will discover how fear and mistrust can shut
down open communication in the workplace, learn the importance of
listening, and understand different communication styles. How men and women perceive issues and make decisions in different ways You may have noticed that men and women sometimes have difficulty communicating effectively. There are some good reasons for this, including social influences and brain anatomy, which cause men and women to reach decisions in different ways and to tend to have different abilities. Understanding these differences can improve communications at home and on the job. For those who find women an increasing part of their customer base, you may be missing the boat. Did you know that the largest economy on Earth is the American female? But only a few progressive companies have learned how to effectively take into consideration the wants and needs of women in their sales approach. As a result, women are often alienated and annoyed and take their business elsewhere. In this seminar, you will learn how to improve your communication
with the opposite gender through effective demonstrations and exercises. How increased work demands affect quality of life Some managers are apprehensive about their employees
attending a "life
balance" seminar, because they are afraid the employees will
become less committed to the company and its customers. Sandy Smith’s
presentation reveals how individuals who pursue a balanced life tend
to contribute higher quality, creativity, and productivity to their
organizations. The world's "best companies" of all size
encourage and support employees who seek both performance and fulfillment.
Participants learn the difference between healthy commitment and unhealthy
work addiction, between perfectionism and procrastination and they
develop the tools for dealing with unreasonable external demands and
creating realistic expectations of oneself. How to hire and keep the people you need to be successful One of the most fatal hiring decisions is to select a candidate with good technical skills but with the wrong mind-set and poor people skills, and to hire them on the assumption "when they get here, we will change them." The recruiting and interviewing process has become one of modern managers' greatest challenges. Most managers, at one time or another in their professional careers, have recruited, interviewed, and hired a person they believed to be the "ideal" employee. Weeks or months later, these same managers discovered their initial impression and decision to hire the employee was a mistake. The employee, regardless of talent and resume, didn't fit the company culture. The economic cost of such a decision is high. The cost of recruiting, training and eventual turnover also carries with it an emotional cost, resulting in low employee morale. The Acquiring Talent Seminar is focused on preventing costly hiring errors by educating leaders and managers in the recruiting and selection process for "hiring the right person the first time." The Retaining Talent Seminar is focused on assisting managers develop more effective methods of giving and receiving feedback and becoming skilled in conducting performance evaluations. A recent Gallup Poll on motivation in the modern workplace concluded the following:
Most recent seminar participants indicated
that they spend most of their time dealing with disengaged or
negative employees. Even though
managers are challenged with leading and coaching employees in all
three performance levels, it is imperative that they remain connected
to their most talented and productive employees. How to prepare your leaders/managers to take the organization where it needs to go Peter Drucker said succinctly, "Leaders take people places they would not go by themselves." With the complexity and unknowns in modern business, employees at all levels of the organization are looking for leadership. Employees and their customers are not interested in worn out management techniques. Instead they desire men and women in leadership roles to possess a clear sense of vision of the future, they know where they are going and why they are going there. They want leaders who can clearly communicate their vision to the rest of the organization and their customers. Participants learn the concept of "leadership and the non-anxious
presence," the unique qualities that comprise leadership, and
how leadership must be promoted throughout the organization. How to make high-impact presentations You may have noticed that we’re not all
the same in how we listen, react to information, and express ourselves.
These differences can be categorized so that we understand how to
better interact with others, including clients and potential clients,
coworkers, community members, and family.
|